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| Vendor | Freshworks, Inc. |
Freshchat brings customer support to the forefront with its user-friendly live chat capabilities. Businesses can seamlessly integrate Freshchat into their websites and applications, providing visitors with instant access to support agents. The customizable chat widgets match your brand’s aesthetics, offering a seamless user experience.
Key features include automated greetings, proactive messaging, and agent assignment based on expertise. Freshchat also offers in-app messaging, allowing customers to connect with your support team without leaving your application. The chatbot functionality streamlines basic queries, while support agents can take over for more complex interactions.
The agent dashboard provides a holistic view of customer conversations, helping agents manage multiple chats efficiently. The integration with Freshdesk ensures smooth ticket escalation and information sharing between teams.
Freshchat’s analytics offer insights into agent performance and customer behavior, enabling you to optimize your support strategy. The chat ratings and feedback system lets you monitor customer satisfaction and continuously improve your service.
Whether you’re a small business or a large enterprise, Freshchat provides the tools needed to deliver exceptional customer support through live chat. Its user-centric design, automation options, and analytics make it an excellent choice for businesses looking to elevate their customer engagement and support efforts.
